Residents are advised to take note that if their accounts are overdue and they have received a 14-day notice, water and/or electricity services will be restricted or disconnected from Mondays to Thursdays until 15:30.

Services will only be reconnected after the full arrears amount, plus connection fees, has been paid or when acceptable instalment arrangements have been made. For the instalment agreement, the payment will be 10% of the outstanding amount plus connection costs. Indigent clients do not need to pay a deposit, as stipulated in the policy. For businesses, the option is to pay 50% of the outstanding amount plus connection costs.

HOW TO CHECK WHAT YOUR OVERDUE DEBT IS?

If you are unsure of your overdue debt, please phone 028 313 8000 or 028 313 8051/8933. Provide your Overstrand Municipality account number and contact details (email address, telephone number) with all inquiries. A duplicate statement can also be requested at enquiries@overstrand.gov.za or via the Collab Citizen App. Payment is due by the 20th of each.

HOW TO PAY YOUR ACCOUNT

Accounts can be paid via electronic transfer (EFT – see details below), or at Pick ‘n Pay, Checkers, Shoprite, Spar, Pep and Pay@ points nationwide. Please take your most recent account statement with you so that the store can access the barcode that connects your payment to your OM account number.

Bank details for electronic payment:

Account Name: Overstrand Municipality Account Payments
Bank: ABSA
Account type: Current
Account number: 4066578021
Branch code: 632005
Swift Code: ABSAZAJJ
Reference: 12-digit number as reflected on statement